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Contact and Services Policy

 

     K.C.Electronics, Inc.  
         2814 S. Wentworth Ave, Chicago, IL. 60616
         Tel: 312 225-3008
         info@kcelect.com
          Location Map...>> >>

      Send us your request or comment:

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       Secure Shopper Guarantee:

       K.C.Electronics is making sure that you can shop in our online store without worrying about the safety of
       your credit card information. Your sensitive financial information is securely stored on Paypal Web Server. 
       Information is automatically sent with a high level of data encryption. PayPal's three industry-leading
       safeguards ensure your money and information stays safe when you pay with PayPal.

      Cancellation Policy:

            1.   Call us by phone as soon as possible when you know that you want to cancel an order.
2.       If your shipment is not sending out and you talk to us. You may cancel you order and stop shipping
      processing.
3.   You must send us an email to state you name, order number and reason for cancellation. Keep your sent
      email as a proof that you tried to cancel the order at a certain date and time.
4.   We must send you back a cancellation confirmation. Until you receive this email, your order has not yet 
      been cancelled.
5.   We will credit your money back less then 4% credit card transaction fee.

Return Policy:

      1.       Do not ship products back to us without a return goods authorization and instructions.
2.       To report shipping damage, call us and email us, Make sure you write 揝ubject to Inspection?on the 
      delivery receipt. Do not sign your name or the delivery receipt unless you are 100% certain there is no
      damage.
3.       Inspect your package thoroughly right away. Do not assume the items are undamaged because of the
      box is undamaged. You should mark any damage on the delivery receipt.
4.       If you are shipped a different product than you ordered. Please call us and email us right away to avoid
      restoring fee.
5.       General return will charge 25% restocking fee plus reimbursement for any 揻ree shipping?offered on the 
      original order.